Same at the airlines mate
"I pay your wages"
"Where's my bags !!!"
Had a few 'scuffles' when passengers didn't hear what they wanted
I was a lead hand and the stories I could tell, would fill a book
One Hollywood actress was an absolute fuckwit, when 2 of her 3 bags didn't arrive from LHR
She wandered around tossing her long blonde hair (LOOK AT ME I'M A STAR !!!) bending forward at the waist, grabbing her long golden locks and tossing her hair back, all while wearing sunglasses...in the building...eh, that's naw how ye 'do' incognito hen
BA had sent a message that some containers were not loaded (Contract negotiations were not going well in London apparently, and our brothers at LHR, were pissed off
So, we were to expect some backlash from the arriving passengers
The female agent (an absolute sweetheart) made an announcement, that some bags were going to be delayed, and would passengers please start lining up as they had the names
Of course, Ms Hollywood wasn';t having that...walking around the Customs Hall looking at all the carousels, no matter which airlines they were scheduled to have bags come down the belts from
Eventually after realising she was onto hee haw, and that 100 people were lined up, she makes her way to the front and starts to shout "Hey, where's my fucking bags !!!"
No matter how the girl tried to placate her, she was going mental
Her vocabulary was quite extensive and rather than thinking wow, she's a looker, everybody thought "What an entitled cunt) she used that word quite a bit too
After a few minutes of this, she approached me..."Hey, where's my fucking bags...???"
I looked her straight in the eye and said in my most Glaswegian accent..."I don't fucking know" and walked away to check on how the unloading of the flight was going
She was not happy, but got the point that no one was putting up with her childish shit and sat crying, that her bags were still in London
One of the nicest guys I met was Pierce Brosnan, a very nice, down to earth Irishman, who stayed and spoke to me for about half an hour
Anyway, we all have our stories of work
Thankfully, I am retired and am the CEO of me, so don't have to deal with the general public
HH